Frequently Asked Questions

Registration
Gold Quill Awards
Discounts
Other

Question: Can I register without using a credit card?

Answer: You can pay by check using the registration form which can be requested by e-mailing, conference@iabc.com. Please mail back the completed form along with your check to avoid delays in processing your registration. We cannot process your registration until we have received payment. If you need to pay by bank transfer, please e-mail conference@iabc.com your completed registration form so we can draw up an invoice.

Question: I tried to register online using a credit card but received a payment failure notice.

Answer. Please try again to register online, making sure that all your credit card information is entered correctly and that the address that shows up on the payment screen matches the billing address of your credit card, including postal code and country.

If you still receive a payment failure message, you’ll have to contact your credit card issuer to inquire about any transaction limits, holds or other flags on your account. In the event you are unable to register by credit card, please pay by check. You may request a check payment registration form from conference@iabc.com. Once you have completed that form, it can be mailed to IABC with a check.

Question: Do I need to preregister for breakout sessions? Can you send me my answers to the session survey?

Answer: Preregistration is not required for breakout sessions, and seating for these sessions is first-come, first served. We appreciate your filling out the session survey as it helps us gauge interest in the sessions and plan seating and other logistics. We don’t keep records of individual responses to the session survey or mail them to attendees before the conference, but you can view your answers by clicking the “view/modify registration” link in your confirmation e-mail. You’ll have to click “modify” and enter your confirmation number to view your survey.

Question: When will you send me my registration materials?

Answer: Your name badge and other registration materials, including the program of events, speaker handouts and participant directory, will be available for you to pick up on-site in Toronto at the IABC registration counter in the Sheraton Centre Toronto. On-site registration hours are posted at http://www.iabc.com/wc/generalinfo.htm.

Question: Can you please put me on the waiting list for a sold out event?

Answer: We are not keeping a waiting list for any events. Your best bet is to check the Message Board on-site in Toronto, located in the IABC registration area, to see if any attendees wish to sell a ticket. You can also try posting here on the conference blog, InSession.

If you are  looking for a ticket, or have an extra ticket for the Gold Quill Awards gala dinner, please leave a comment on this post in your efforts to either find or sell an extra one.

Question: I’m a Gold Quill Award winner. Where do I pick up my ticket to the awards dinner?

Answer: Your name will be on a winners list at the door prior to the event that evening where you will pick-up your ticket.

Question: How can I purchase a ticket to the Gold Quill Awards Dinner [or other event] without registering for the conference?

Answer: In order to purchase only a ticket to the Gold Quill Awards dinner without registering for the conference, go to http://www.iabc.com/wc/register.htm and click “Register Online”. After entering your personal information, choose “Additional fee events only” under Admission Items on the Selection Page, and enter the number of tickets you would like in the correct box under “Optional Items” below that. Then click “next” to be taken to the payment screen.

Question: I’m already registered for the conference; how do I purchase additional event tickets?

Answer: Follow the link to view/modify your registration provided in your confirmation e-mail, and enter your confirmation number.

Question: Do you have a non-profit or government rate for the conference?

Answer: There are no non-profit or government discounts for the conference.

Question: Is there a student discount for the conference?

Answer: Yes. Please e-mail conference@iabc.com for the student registration form which details the student fees and the requirements for proof of student status. Please fax or mail back the form along with your payment and proof of student status.

Question: Where and when will the 2011 and 2012 conferences be held?

Answer: 2011: 12-15 June, San Diego 2012: 24-27 June, Chicago

Question: Can I still get on this year’s conference program as a speaker? What about next year’s?

Answer: The speaker roster for the 2010 World Conference is closed. To submit a proposal to speak at the 2011 World Conference or another 2010 IABC event, please go to our online Call for Presentations at http://www.iabc.com/education/cfp. The submission deadline is 30 July 2010.

Question: What is your cancellation and refund policy? What about substitutions?

Answer: Please refer to cancellation policy posted at http://www.iabc.com/wc/register.htm.

If you have further questions please e-mail conference@iabc.com.